TiDB Cloud Serverless Downtime in us-west-2 Region

Incident Report for TiDB Cloud

Resolved

Some TiDB Cloud Serverless clusters located in the us-west-2 region experienced errors for 22 minutes 34 seconds.

Root Cause: The issue was due to forward version incompatibility, which resulted in two TiKV servers with older versions than the others panicking.

Start Time: 10:58:10 UTC
Recovery Time: 11:20:44 UTC

Posted May 13, 2025 - 17:07 UTC

This incident affected: TiDB Cloud Serverless (us-west-2).